Being able to hold conversations and communicate with other people is that most important intelligence we have?
Without language, we would not have been able to learn from each other and develop together. For an organization, conversations can be the building blocks of a culture that creates great success, A LOT depends on the quality of your conversations.
The key to success is to understand the dynamics on different conversations so that you can influence the results of the conversation. Then we can shape future relationships in a positive way. Call Intelligence (CIQ)
focuses on just this, when we have a dialogue
with a colleague, the gap between our realities is reduced. When it happens in the right way in the workplace, the relationships within the organization will be strengthened, partnerships will begin to be built and we will have new energy for growth and transformation. For this to be possible, we need to start with the most important - trust.
Companies that communicate in Level 3 create a culture of success
In level 3, the organization succeeds in creating an environment where communication makes employees feel that they are working in a safe environment. They do not experience that others micro-control them or try to make them think in a certain way. In this reliable environment, employees will meet, dare to share and also listen to others and appreciate the views of others. They will dare to ask questions about everything to discover and solve problems together. This simply creates a space for creative co-creation that leads to shared success and an organization that achieves its goals!
Dynamics determine how we act on the basis of each call
In a dialogue, the brain reads the dynamics and sends signals to different parts of the brain. Depending on which part is triggered, we will either end up in a position of resistance where we feel low trust or high trust where we become open to listening and being influenced. These instinctive reactions that take place based on the dynamics of a conversation are divided into three levels:
- Level 1 is a conversation where we do not experience very low confidence and we end up in defense.
- Level 2 is a conversation where we feel conditional trust but are happy to defend what we already know.
- Level 3 is a conversation where we have high confidence and really dare to start collaborating and exploring together.
You as a leader can start with your meetings to raise C-IQ
C-IQ (conversational intelligence) is like a muscle that needs to be exercised. A simple way to exercise that particular muscle is to start with trust-building activities at the beginning of various meetings. It creates a safe and reliable environment, a so-called "safe-space" where the participants respect and listen to each other. These activities can significantly change the results of your meetings as everyone dares to share their experiences. We feel safe in a non-judgmental environment and become curious about other people's thoughts & ideas and start exploring together. Read more here
